Privacy policy

 

Version 0.2 – On May 19th 2018 this page has been updated.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.doka.photography (the “Site”).

 

Contactdetails

Doka Photography
Blauwe Torenstraat 48
4201 XL GORINCHEM
+31(0)6 – 42 14 16 02
info@doka.photography
Chamber of Commerce – 68805047
VAT number: 8575.99.859.B.01

 

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies:

“Functional and analytical cookies”

Doka Photography uses functional cookies and analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.

“Google Analytics”

Collects information about the individual web pages or products that you view and information about how you interact with the Site. Results in Google Analytics have been anonymized and won’t be shared with Google.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud;

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site.

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Sisow to handle payments in a secure manner–you can read more about how Sisow uses your Personal Information via the privacy statement on sisow.nl

We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via info@doka.photography

How long we store personal data

Doka Photography does not store your personal data longer than is strictly necessary to realize the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

Order Information > Retention period: 12 months

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Doka Photography and you have the right to data portability.

This means that you can submit a request to us to send the personal information we have in your computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to info@doka.photography.

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy.

We respond as quickly as possible, but within four weeks, at your request. Doka Photography also wishes to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link

Minors

Our website and/or service does not intend to collect data about website visitors which are younger than 16 years. Unless they have the permission from their parents or guardians.

However, we cannot check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent.

If you are convinced that we have collected personal information about a minor without this consent, please contact us via info@doka.photography.com and we will delete this information.

Automatic Decisionmaking

Doka Photography does not take decisions based on automated processing on matters that can have (significant) consequences for people.

How we protect your data

Doka Photography takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not secure or there are indications of abuse, please contact us at info@doka.photography

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Doka

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@doka.photography or by mail using the details provided below:

Doka Photography
Blauwe Torenstraat 48
4201 XL GORINCHEM
+31(0)6 – 42 14 16 02
info@doka.photography
Chamber of Commerce – 68805047
VAT number: 8575.99.859.B.01

Terms and conditions

 

1. Definitions

In these terms and conditions, the following terms shall have the following meaning:
1. Consumer: any natural person who is acting for purposes which are outside his trade, business, craft or profession and entering into a distance contract with the entrepreneur;
2. Day: calendar day;
3. Digital content: data produced and delivered in a digital form;
4. Distance contract: any contract concluded between the trader and the consumer under an organized distance sales scheme with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
5. Durable medium: any instrument which enables the consumer or the trader to store information addressed personally to him in a way accessible for future reference for a period of time adequate for the purposes of the information and which allows the unchanged reproduction of the information stored;
6. In writing: in writing also means any electronic communication, like e-mail, provided that the identity of the sender and the authenticity of the communication is sufficiently certain.
7. Right of withdrawal: the right of the consumer to withdraw from a distance or off-premises contract, without giving any reason, within the cooling-off period;
8. Reflection period: the period during which the consumer may exercise the right of withdrawal;
9. Trader: any natural person or legal person, who sells goods from a distance, with a distance contract, to consumers;

 

2. General

1. These terms and conditions apply to any offer from the trader and to any distance contract concluded by the trader and the consumer.
2. The contract becomes valid when the consumer has accepted the offer and fulfilled the terms and conditions set.
3. The trader shall promptly confirm the receipt of the acceptance of the offer. As long as the receipt of said acceptance has not been confirmed, the consumer may repudiate the contract.
4. In exception to article 2.2 will the contract become valid after the trader, within the limits of the law, gathered information about consumer’s ability to fulfill his payment obligations, as well as all facts and factors relevant to responsibly concluding the distance contract. If, acting on the results of this investigation, the trader has sound reasons for not concluding the contract, he is lawfully entitled to refuse an order or request while giving reasons, or to attach special terms to the implementation.

 

3. Right of withdrawal

1. The consumer has the right to repudiate the contract without specifying any reasons for a period of 14 days. This period starts on the day the product is received by or on behalf of the consumer. In case of digital content, not delivered on a physical carrier, the reflection period starts on the day following the conclusion of the agreement.
2. During this period, the consumer shall handle the product and packaging with care. Consumer shall only unpack or use the product to the extent necessary to judge the product.
3. The consumer is liable for the decrease in value of product when caused by the way of handling the product more than necessary to judge the product.
4. If the consumer wishes to exercise the right of withdrawal, he must notify the trader unambiguously, preferably in writing, thereof within the reflection period. Trader shall promptly confirm consumer’s message.
5. If consumer wishes to exercise the right of withdrawal, the consumer shall return the product with all delivered accessories and, as far as reasonably possible, in the original condition and packaging to the trader in conformity with the trader’s reasonable and clear instructions.
6. In case of withdrawal, the returning costs are at the consumer’s expense.
7. Consumer must return the product within 14 days after he informed the trader he wishes to exercise the right of withdrawal.
8. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal fall on the consumer.
9. Trader shall return the paid amount within 14 days after the withdrawal, but not earlier than the trader received the returned product.

 

4. Exclusion of the right of withdrawal

Exclusion of the right of withdrawal is only possible for these products:
a. that were realized according to the consumer’s specifications;
b. that are obviously personal in nature;
c. that cannot be returned due to their nature;
d. that spoil or age quickly;
e. whose prices are subject to fluctuations in the financial market that are beyond the trader’s control;
f. for single newspapers and magazines;
g. for audio and video recordings and computer software of which the consumer has broken the seal;

 

5. Delivery

1. The place of delivery is at the address given by the consumer to the company.
2. Trader shall execute accepted orders within 30 days, unless a longer delivery period was agreed on. Trader shall inform the consumer promptly about any delays in delivery.
3. Consumer is entitled to repudiate the contract when the delivery can only take place after these 30 days or when a longer delivery period is not agreed on. In the event of repudiation, the trader shall return the payment within 30 days.
4. The risk of loss of and/or damage to products shall shift to the consumer by the time the products are delivered to the consumer, unless explicitly agreed otherwise.

 

6. Guarantee and contract fulfilment

1. Trader doesn’t offer any extra guarantees for the delivered products.
2. Trader guarantees that the products and/or services fulfill the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or serviceability and the statutory stipulations and/or government regulations that existed on the date that the contract was concluded.
3. If the product is faulty, the consumer has the right to demand that the trader repairs the product or, if reparation isn’t possible of when it is too expensive, replacement of the product. Only when reparation or replacement is no longer possible or the expenses are unreasonably high, the trader is allowed to financially compensate the consumer for the amount that the consumer originally has paid for the product.
4. Compensation, reparation or replacement because of a faulty product is only applicable when the faultiness is not caused by the consumer.

 

7. Complaints and Disputes

1. Contracts between the trader and the consumer are exclusively governed by Dutch law.
2. Complaints about the performance of the contract shall be submitted in writing to the trader fully and clearly described within a reasonable time, at least within 7 days after the consumer has discovered the defects.
3. Complaints submitted with the trader shall be replied within 14 days after the date of the receipt. Should the complaint demand a foreseeable longer time for handling, the trader shall respond within 14 days with a notice of receipt and an indication when the consumer can expect a more detailed reply.
4. If consumer and trader don’t settle the complaint, the consumer is allowed to complain via the European Commision’s Online Dispute Resolution or at the Geschillencommissie Algemeen within 12 months after the consumer filed his complaint at the trader.